Shipping & Returns

EFFECTIVE DATE: SEPTEMBER 19, 2026

This policy describes FERA’s shipping and return rules for online orders.

Important: This policy is intended to be displayed before purchase. The adult/business owner should review it with a qualified professional before launch and update it if actual shipping practices, payment providers, or applicable laws require changes.

1. Order Processing

Orders are processed after successful payment confirmation and subject to product availability. An item placed in a cart is not treated as sold until an order is successfully accepted.

2. Shipping

Shipping costs and available delivery methods will be shown at checkout when live checkout is enabled. Delivery estimates are estimates and can be affected by carrier delays, weather, address problems, and other events outside FERA’s reasonable control. FERA will follow applicable legal requirements if an order cannot be shipped within the promised timeframe.

3. Returns — All Sales Final

All sales are final. FERA does not accept returns for change of mind, incorrect selection, ordinary wear, cosmetic changes after use, installation mistakes, misuse, modification, or other customer-caused damage.

4. Broken or Defective Items

If an item arrives broken, defective, or materially damaged, the customer must contact FERA at feraemoto@gmail.com within 7 calendar days of delivery. Include the order number and clear photos or video showing the problem. FERA may request additional information or return of the item for inspection.

If FERA approves the claim, the available remedy may be a replacement or refund through the original payment method, as appropriate and as permitted by applicable law. Return-shipping instructions will be provided if a return is required.

Claims first reported more than 7 calendar days after delivery are not eligible for a FERA return or refund for a broken or defective item, unless applicable law requires otherwise or an express written warranty provides a longer period.

5. Refunds

Approved refunds are issued through the original payment method when supported by the payment provider. Processing time can vary by the payment provider and financial institution. Nothing in this policy limits a refund or other remedy that FERA is legally required to provide.

6. Incorrect or Missing Items

If an order contains the wrong item or is missing an item, contact FERA promptly at feraemoto@gmail.com with the order information so the issue can be reviewed.

7. Contact

Returns and customer service: feraemoto@gmail.com